Mercure Tokyu Stay Osaka Namba

Great central location, friendly staff, room was large and comfortable with clothes washing facilities.

The hotel was in a fabulous location, right in the center of Dotonbori. We had a room on floor 14 so very quiet. Staff were extremely helpful on the front desk. Very modern and lovely ambience as you walked into the hotel and great chill out areas. I would stay at this hotel again when visiting Osaka.

So far, Mercure is the best hotel we have ever stayed in Japan. They have perfect customer service thanks to their brand name. Since the 1st day I booked the hotel on Booking.com, their customer service already followed up to make sure my request is fulfilled (I requested extra bed for the children). They also supported me to arrange the shipment of our luggage back to Tokyo and helped us to fill out all the form and connected to our next hotel. Room is spacious, enough for the kids to play inside room. The bathroom is also amazing with bath tub and both hand held and rain shower heads and they are the only hotel provide the body lotion among 3 other hotels we stayed during our 8 days trip in Japan. Their breakfast is super delicious with variety of choices. The only small complaint if I ever had will be the hotel is a bit dark, but I guess it is their unique style :). So 10/10 and for sure I will be back one day.

Great hotel, fantastic location, good sized room & comfy beds. We booked a Superior Room with 1 queen bed. Really friendly staff & super helpful reception. Found sending our luggage to our next hotel super easy with their help & they received our luggage at the beginning of stay with no issues. A lot of reviews when I was booking this said it was a dark hotel & lacked lighting, I disagree with the premise of hotel itself or the rooms being dark. The room had dimmer switches so all you need to do is turn the levels up if you want more light in the room. The design of the common areas while being moody & contemporary it is not overly dark it just discourages loitering in corridors so as to not disturb the rooms in the area. The lighting design is very clever & relaxing. The lobby was brightly lit & because of this other guests tended to be very loud in this area so much so you could hear them when eating breakfast from the floor above, all other areas were quiet.

The location of the property is excellent—10/10. The hotel boasts a lovely ambiance, though the rooms and corridors are indeed dimly lit, as others have mentioned. Unfortunately, there were no dimmer switches to adjust the lighting. Additionally, the ventilation in our room (shower) was not functioning, which made our two-night stay a bit uncomfortable due to the stuffy atmosphere. However, leaving the window open on the second day significantly improved the air quality for the following night. On a positive note, the hotel was very clean overall, and the bed was incredibly comfortable. Despite the minor inconveniences, it was a pleasant stay.